Dear user of >living surface<.
One of our staff members has opened this
electronic support ticket based on your telephone request.
Electronic support
The electronic ticket system will now be used to manage your request, to collect all relevant data and to manage all communications.
When replying to a ticket, please make sure that the ticket ID is kept in the subject so that we can track your replies.
Support rules
Keep your cost of technical support low and help us to make our help most effective. The better you prepare your information, the faster and better we can answer your questions. Please make sure that the following information is available and taken into account:
Self-help is the fastest help:
Read the living surface manuals.
Ask the living surface knowledge base.
Provide customer details:
Company name
Contact person
Contact person e-mail
Contact person phone
System ID of your living surface
Delivery number or Invoice number of your living surface
Date of purchase of your living surface
Describe problem:
We are no prophets, so please describe the problem in detail.
Create a
system status report.
Attach some photos of the installation and the problem.
Response time:
Standard Response time will be within 3 working days.
Premium 'ad hoc' support will be within 2 working hours.
Support costs:
1 hour installation support within the first month after purchase included
Additional standart support 80 euros/h Premium support 160 euros/h
In case of damage bring-in-service, repair within 4 weeks
On site support and trainings on request
